Returns & Refunds Policy
We only offer refunds on jewellery with a manufacturing fault.
If your FF jewels are faulty, please contact our customer service team at email@example.com within 5 days of delivery. From there we will provide you with an address to send your items to.
Please note that items damaged during the posting process cannot be refunded. We highly encourage you to insure your package, Four Fillies will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Once we receive the jewels we will inspect the fault, if the jewels are deemed faulty we will organise a return and refund for you.
Due to hygienic purposes and to ensure the safety of our community we DO NOT offer refunds for a change of mind, as we cannot guarantee that they haven’t been worn.
Please note that if you do not contact us within 5 days of receiving a faulty item, your request for a return will not be approved.
We do not offer exchanges for the following reasons:
1. As all jewellery is handmade, we are unable to exchange for incorrect choice so please make sure you choose carefully!
2. We cannot guarantee that the jewellery has not been worn and for hygienic reasons we are unable to exchange your jewellery.