Returns & Refunds Policy

Returns & Refunds Due to Faults Policy

We only offer refunds on jewellery with a manufacturing fault.

If your FF jewels are faulty, please contact our customer service team at hello@fourfillies.com.au within 5 days of delivery. From there we will provide you with an address to send your items to.

Once we receive the jewels we will inspect the fault, if the jewels are deemed faulty we will organise a return or refund for you.

 

*Please note that items damaged during the posting process cannot be refunded. We highly encourage you to insure your package, Four Fillies will not be responsible for parcels lost or damaged in transit if you choose not to insure.

*Please note that if you do not contact us within 5 days of receiving a faulty item, your request for a return will not be approved.

 

RETURNS AND EXCHANGES

We do not offer returns or exchanges for the following reasons:

1. As all jewellery is handmade and made to order, we are unable to exchange for incorrect or unwanted choice so please make sure you choose carefully! 

2. We cannot guarantee that the jewellery has not been worn and for hygienic reasons we are unable to exchange or return your jewellery. 

* Due to hygienic purposes and to ensure the safety of our community we DO NOT offer refunds, returns or exchanges, due to change of mind or unwanted gifts, as we cannot guarantee that they haven’t been worn.